Terms & Conditions

1.1       Welcome to satsodai.com.bd. satsodai.com.bd (“Sat Sodai”) provides access to the satsodai.com.bd website or the mobile application/app or any other media (“Website”) to you subject to the terms and conditions (“Terms”) set out on this page. By using the Website, you, a registered or guest user in terms of the eligibility criteria set out herein (“User”) agree to be bound by the Terms. Please read them carefully as your continued usage of the Website, you signify your agreement to be bound by these Terms. If you do not want to be bound by the Terms, you must not subscribe to or use the Website or our services.

1.2     By impliedly or expressly accepting these Terms, you also accept and agree to be bound by Sat Sodai Policies as amended from time to time.

1.3       In these Terms, references to “you”, “User” shall mean the end user/customer accessing the Website, its contents and using the Services offered through the Website. References to the “Website”, “Sat Sodai”, “satsodai.com.bd”, “we”, “us” and “our” shall mean the Website and/or Sat Sodai.

1.4       The contents set out herein form an electronic record in terms of তথ্য ও যোগাযোগ প্রযুক্তি আইন, ২০০৬ (Information & Communication Technology Act, 2006) and rules there under as applicable and as amended from time to time. As such, this document does not require any physical or digital signatures and forms a valid and binding agreement between the Website and the User.

1.5       The Website is operated by Sat Sodai Developer Team, a company incorporated under the laws of Bangladesh having its registered office at Mirpur Dhaka, Bangladesh. All references to the Website in these Terms shall deem to refer to the aforesaid entity in inclusion of the online portal.

1.6       This Website may also contain links to other websites, which are not operated by Sat Sodai Developer Team, and Sat Sodai has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site.

1.7       We reserve the right to change these Terms at any time. Such changes will be effective when posted on the Website. By continuing to use the Website after we post any such changes, you accept the Terms as modified.

1.8       These Terms will continue to apply until terminated by either You or Sat Sodai in accordance with the terms set out below:

1.9       The agreement with Sat Sodai can be terminated by (i) not accessing the Website; or (ii) closing Your Account, if such option has been made available to You.

1.10    Notwithstanding the foregoing, these provisions set out in these Terms which by their very nature survive are meant to survive termination, shall survive the termination / expiry of this agreement.

3.1       When you use satsodai.com.bd, or contact us via phone or email, you consent to receive communication from us. You authorize us to communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the Website.  Additionally, any disclosures posted on the site, or sent to you by email fulfill the legal obligation of communication made in writing.

4.1       Any person may access the Website either by registering to the Website or using the Website as a guest. However, a guest user may not have access to all sections of the Website including certain benefits/promotional offers, which shall be reserved only for the purpose of registered Users, and which may change from time to time at the sole discretion of the Website.

4.2       If you wish to register your account with the Website, you shall be required to create an account by registering with a valid Bangladeshi mobile number and/or with your Facebook account or your email address or by filling in the details prescribed in the Website registration form. You will then receive a password or one-time PIN with which you can login to the website to place orders.

4.3       If you use the website, you will be responsible for maintaining the confidentiality of your username and password and you will be responsible for all activities that occur under your username and you will be under the obligation to restrict access to your computer or mobile phone to prevent unauthorized access to your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, we have the right to suspend or terminate your membership on the website.

4.4       The Website may be inaccessible for such purposes as it may, at its sole discretion deem necessary, including but not limited to regular maintenance. However, under no circumstances will Sat Sodai be held liable for any losses or claims arising out of such inaccessibility to the Users and the Users expressly waive any claims against satsodai.com.bd in this regard

4.5       Sat Sodai as a platform do not support or encourage multiple accounts owned by a single user even with different mobile numbers & reserves the right to restrict , deactivate or disable any account that might fall under any sort of abuse to the service.

5.1       Membership on the website is free for users. Sat Sodai does not charge any fee for browsing and buying on the website. Sat Sodai reserves the right to change its fee policy from time to time. In particular, Sat Sodai may at its sole discretion introduce new services and modify some or all of the existing services offered on the website. In such an event, Sat Sodai reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee policy will be posted on the website and such changes will automatically become effective immediately after they are posted on the website.

6.1       The material (including the content, and any other content, software or services) contained on satsodai.com.bd are the property of Sat Sodai Limited, its subsidiaries, affiliates and/or third party licensors. No material on this site may be copied, reproduced, republished, installed, posted, transmitted, stored or distributed without written permission from Sat Sodai.

6.2       You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. We reserve our right to bar any such activity.

7.1       This site uses cookies, which means that you must have cookies enabled on your computer in order for all functionality on this site to work properly. A cookie is a small data file that is written to your hard drive when you visit certain Websites. Cookie files contain certain information, such as a random number user ID that the site assigns to a visitor to track the pages visited. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies, by themselves, cannot be used to find out the identity of any user.

8.1      To promote its services Sat Sodai uses various advertisement and commercials which are truthful and are not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained in the Website before using the service and it will be assumed that each user is aware of every information provided in the Website. Images of products in the Website are for and by reference only and actual products may vary from the corresponding image exhibited. The Website disclaims any liabilities arising out of any discrepancies to this end to the fullest extent permitted by law.

8.2     Any short term or long term promotional activity or offer(s) are by default valid for a single order within the offered time frame under any specific account on satsodai.com.bd. Any repetitive or suspicious or abusive practice during any offer or promotion might result as cancelled order & Sat Sodai reserves the right to do so to protect the rights & benefits of other users. Accounts that tend to abuse any offer by any means on the platform can also get terminated to maintain hygiene factor on the platform. The automated abuse detection technology that Sat Sodai has can be also enforced at any time without any sort of prior notice.

8.3    Discount code(s) offered to any/all segment of  customer(s) through different marketing channels might get disabled or extended by the authority at any time without any prior notice. The modality can also be  changed to accommodate with price changes or fluctuation & intense of uses of the same by the user base to protect any sort of abuse or susceptive uses.

9.1      Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail and/or SMS to your mobile phone number confirming receipt of your order and/or containing the details of your order (the “Order Confirmation E-mail and/or SMS”). The Order Confirmation E-mail and/or SMS is acknowledgement that we have received your order, but does not confirm acceptance of your offer to buy the product(s) ordered; that when we send the Order Confirmation E-mail and/or SMS a contract called an “agreement to sell” is concluded in accordance with Section 4(3) of the Sale of Goods Act, 1930 i.e. the transfer of the property in the goods is to take place at a future time when the product(s) is/are delivered to your designated address. We only accept your offer, and the above “agreement to sell” becomes a contract of sale for product(s) ordered by you in accordance with Section 4(4) of the Sale of Goods Act, 1930, when the product(s) is/are delivered to your designated address and at that time the property in the goods is transferred from us to you.

9.2   Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

10.1      Sat Sodai attempts to be as accurate as possible. Sat Sodai does not manufacture or produce any product by themselves. Therefore, Sat Sodai does not warrant that product descriptions or other content of any Sat Sodai product is accurate, complete, reliable, current, or error-free. If a product offered by Sat Sodai itself is not as described, your sole remedy is to return it in unused condition.

11.1      Except where noted otherwise, the list price or suggested price displayed for products on Sat Sodai represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or suggested price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.

11.2      Despite our best efforts, a small number of the items in our catalog may be mispriced. If the MRP of an item sold by Sat Sodai is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. And if the stated price on the product is lower than Sat Sodai, we will, either refund the amount or replace the product according to your preference, when acknowledged.

12.1 The following are the conditions for product returns:

• Customers can return the grocery products within the same day from the purchase date; only if the defective product is delivered.
• Perishable products such as vegetables, meat. mutton, chicken, duck, turkey, fishes, eggs, milk, rice are not returnable after delivery which is received by the customer and accepted.
• We encourage our customers to cross-check each and every item while the delivery man is present at your premises. Any claim regarding replacement or Return or Refund issue should be final before our delivery man during delivery time. After leaving your premises, Meena Click authority will not liable for any future claim. 
• After customer consent or signature at the delivery slip; Satsodai has the right to cancel any refund or return request.
• Customers can return the products of Satsodai within the same day from the purchase date.
• If a product found broken, unwrapped or used; then the customer must inform the Customer Service immediately after receiving it.
• Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
• For device-related issue, the warranty policy/ terms and conditions of the concerned company/brand/third party will be applicable. In this case, Satsodai will have no liability.   
• The product must be unused, unwashed, and without any flaws.
• The product must include the original tags, user manual, warranty cards, freebies and/or accessories.
• The product must be returned in the original and undamaged manufacturer packaging/box.  If the product was delivered in the second layer of Satsodai packaging, it must be returned in the same condition with the return shipping label attached.
• We encourage our customers to cross-check each and every item while the delivery man is present at your premises, if the customer is not receiving the products then the responsible person who is receiving the product is responsible to give signature at the delivery slip.
• If the product price and website price is mismatched/excess price, we request you to notify us within 24 hours from the receiving time.
• The customer must contact the Customer Service on  (+880) 182218-4011 (between 9 am – 10 pm every day) for any kind of return if required.

• Satsodai has all the rights to decide to give return or refund for any kind of request.

13.1     Sat Sodai  tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service that  Sat Sodai fails to complete, requires any refund, it be done maximum within 7 Days after our acknowledgement.

13.2     Refund requests will be processed under mentioned situation:

– Unable to serve with any product.

– Customer returns any product from a paid order.

– Customer cancels a paid order before it has been dispatched.

14.1     Sat Sodai, itself does not produce or manufacture any product, therefore

Sat Sodai tries to control the quality, but does not give quality assurance for any. We believe the manufacturer/ vendor/ supplier are fully capable of assuring the quality of every product.

14.2      If any user, at the time of receiving the order delivery, finds any product injurious to health/ life/ security, we will take full liability and will accept return of that product. If the user faces any threat after 12 hours of the provided delivery, we will consider it as a lacking within the quality assurance from the manufacturers or suppliers.

14.3      All products displayed on the website are subject to change and are subject to availability.

15.1      Sat Sodai reserves the right to modify these Terms and Conditions. Such modifications shall be effective immediately upon posting on satsodai.com.bd. You are responsible for the reviewing of such modifications. Your continued access or use of satsodai.com.bd shall be deemed your acceptance of the modified terms and conditions.

15.1 We reserve the right to accept or reject your order for any reason, including if the requested product is not available if there is an error in the price or the product description posted on the site or an error in your order. We also reserve the right to cancel any order without giving any reason(s). We also have the right to suspend or remove a user account without giving any notice or justification to the user. We will keep every unverified order for 6 (six) hours and make several attempts to verify. If there is no response, after that time the order will be automatically canceled.